FAQ

From 3:00 pm to 10:00 pm. If you complete the check-in form in advance, self check-in is possible from as early as 12:00 noon to 3:00 pm, subject to availability.

Arriving up to 10:00 pm is no problem: once reception has closed, Michi’s Bar takes care of welcoming you, and that is where you will receive your key and any information you need. If you let us know your approximate arrival time in advance, everything will be ready for you.

You can use your room until 10:30 am. If you are leaving very early or during the night, please settle your bill the evening before – reception does not open until 7:30 am.

From 7:30 to 10:00 am and from 3:00 to 6:00 pm. Outside these hours, you can get information at Michi’s Bar – including when checking in during the evening.

St. Johann in Tirol has an express train stop, and regional trains also stop in Oberndorf. The journey takes around 2.5 hours from Munich, about one hour from Innsbruck and around 5.5 hours from Vienna. We offer a discount if you arrive by train.

Coming from Munich or Innsbruck, take the Kufstein Süd exit towards St. Johann; coming from Salzburg, take the B178. In both cases, turn right towards the centre before the tunnel, then continue straight ahead for around 500 metres – the hotel is on the left-hand side. At the one-way sign you may drive on as far as the hotel car park.

Yes, we are happy to arrange a private taxi for you from Salzburg, Innsbruck or Munich. A short email is all it takes – alternatively, you can book the shuttle directly with the provider.

Yes, right in the middle of the pedestrian zone of St. Johann in Tirol. Shops, a pharmacy, a bakery and a wide choice of restaurants are just a few minutes’ walk away.

No, parking is free for you – right in front of the hotel and at another car park around 300 metres away. There are also two paid underground car parks around 200 metres from the hotel.

Yes, there is a charging station right at the hotel. For e-bikes, there are charging points in our spacious Bike Depot.

Yes, there are two underground car parks around 200 metres from the hotel. A day there costs about € 20,-.

With it, you can use the Panorama Badewelt and all S-Bahn trains in the region free of charge. You will receive the card by email as soon as you have completed the guest registration form on the day of arrival – for this we need your passport or identity card and your email address.

Yes, the railway station is only a five-minute walk from the hotel. If you choose the eco-friendly option and arrive by train, you receive a 3 % discount.

Not for the village itself – you are staying right in the middle of it. For excursions in the region, you can use public transport free of charge with the St. Johann Card.

Eight: Double Room for Single Use, Standard Double Room, Double Room Kitzbüheler Horn, the new Double Room Wilder Kaiser, the Family Rooms Hornblick, Kitzblick and Kalkstein, and the LOFT 6380. Sizes range from 15 m² to 65 m². You will find all the details on our Rooms page.

Wi-Fi, flat-screen TV, radio, telephone and safe, plus a modern bathroom with shower or bathtub, cosmetic mirror, hairdryer and heated towel rail. Every room has a seating area and a desk, and most also have a balcony.

The Family Room Kitzblick has two separate bedrooms with a connecting door and is designed for up to five people. The Family Room Kalkstein offers a bedroom and a living/sleeping room with a sliding door, for up to four people.

Yes, rooms with a connecting door are available in both the Standard Double Room and the Double Room Kitzbüheler Horn categories. Both can also be booked as multi-bed rooms.

65 m² on the third floor with a view of the mountains, designed for up to six people. That makes it the largest unit in the hotel.

Every two days. We hold the Austrian Ecolabel and the EU Ecolabel, and in doing so have committed ourselves to using resources responsibly – the reduced cleaning schedule is part of this.

Yes, every room has a safe. You can get the key from reception against a deposit; a small rental fee is deducted when you return it.

Yes, we provide a cot and a high chair free of charge. A changing table is also available.

Unfortunately not fully, as there are a few steps at the entrance. Inside the hotel, a lift is available to you. Our bathrooms are too small for wheelchairs, but they can be used comfortably with a rollator. If you have any questions, we will be happy to advise you personally so that together we can find the right room.

A generous buffet with regional produce, plus an à la carte breakfast menu in summer for ham & eggs, avocado toast and the like. Breakfast is served from 7:00 to 10:00 am.

Not at all. Ideally, let us know about any intolerances and allergies when you book, or at the latest when you arrive, and we will have the right things ready for you.

Yes, if you booked without breakfast, you can simply add it on site. You will find the current supplement in our hotel information.

We offer only our indulgent breakfast – for dinner, we recommend the restaurants and inns in the village, many of which are within walking distance. A list of recommendations is available at the info point in the lobby.

From 3:00 pm – inside in the bar or outside in the small beer garden. There may be a closing day, which can vary; if in doubt, just ask at reception.

Yes, Michi’s Bar is set up as a SKY sports bar. It is the place to go in the hotel for live broadcasts.

Yes, fresh Tyrolean spring water comes out of every tap. Right next to the hotel is the Johannesbrunnen fountain, where you can refill – and you can get a suitable water bottle at reception.

A Finnish sauna and an infrared cabin – both are available to you free of charge every day.

You will find the current opening times of the sauna and infrared cabin on our Relax page.

No, the sauna and infrared cabin are free of charge for hotel guests.

Yes, for our guests it is included in the room rate. The Panorama Badewelt is a five-minute walk away.

Spread over 38,000 m², three outdoor pools, a giant slide and a children’s area outdoors; indoors, a swimming pool with a heated swim-out pool, also with a giant slide and children’s area. This means it works in any weather.

Listed by season: you will find our winter and summer prices clearly set out on our Prices page. You can see availability and the latest daily rates directly in the booking system.

The indulgent breakfast, use of the sauna and infrared cabin, admission to the Panorama Badewelt, Wi-Fi, parking and the St. Johann Card.

Yes, you can view your hotel bill at any time in our guest app. You can also pay it there conveniently by mobile phone from your room.

Yes. Our travel protection costs 5 % of the booking price – so you are on the safe side if something unforeseen comes up: you can cancel free of charge, easily and for any reason, up to 7 days before arrival. The “Non-Refundable” rate is excluded.

Yes, in summer and winter alike – especially for a booking made months in advance. With travel protection, you can cancel free of charge up to 7 days before arrival. It does not apply to the “Non-Refundable” rate. You will find all the details under Cancellation policy & travel protection.

Yes, via the enquiry form or by phone. For special requests, several rooms or groups, the direct route is often the quicker one.

No, we are open in summer and winter: the winter season runs from 25 November 2026 to 15 March 2027, the summer season from 4 May to 15 October 2027.

In summer up to 72 hours before arrival, in winter up to 28 days before arrival. This does not apply to the “Non-Refundable” rate – there, the booking is binding as soon as it is made. With our hotel’s own travel protection, you can cancel free of charge up to 7 days before arrival.

No. The “Non-Refundable” rate is binding as soon as the booking is completed and cannot be cancelled free of charge. If you would like to stay flexible, choose the regular rate.

Play it safe. Take advantage of our travel protection service – so you can relax, knowing you are covered if something unforeseen comes up. Our many years of experience have shown us that, unfortunately, unexpected incidents do happen time and again. So make use of the simplest, most straightforward travel protection and give yourself peace of mind.

With travel protection, you can cancel at Hotel Fischer***Superior free of charge, easily and for any reason, up to 7 days before arrival. The “Non-Refundable” rate is excluded.

Simply transfer 5% of the booking price to the following account:
Michael Grander
IBAN: AT59 3626 3000 0526 2654
BIC: RZTIAT22263
Raiffeisenbank Kitzbühel - St. Johann

You will then receive a confirmation of your travel protection.

The Harschbichl valley station of the Bergbahnen St. Johann lifts is approx. a 12-minute walk from the hotel (around 800 m) – St. Johann in Tirol is one of those places where you can leave your car parked for your entire holiday.

Free of charge in the ski room of the Hotel PARK and at Top Skiverleih Mair right next to the slopes – you will receive the access card on the day of arrival. Alternatively, in the ski depot in the hotel itself, accessible via the outside entrance by the carport.

With Top Skiverleih Mair. As our guest, you receive a 15 % discount there and can store your rental equipment on site free of charge.

Yes, we work with the St. Johann Ski School. As a hotel guest, you receive a 10 % discount on everything they offer, and you can book directly at our reception.

Yes, the trails start very close by. St. Johann in Tirol has an extensive network of cross-country trails in the valley, which is also well suited to beginners.

Winter walks on cleared paths, tobogganing and excursions in the region. You will find the latest snow report and the open lifts and slopes, updated daily, from the St. Johann in Tirol tourist board.

You will find the snow report, the open lifts and slopes and live webcams from the region, updated daily, from the St. Johann in Tirol tourist board. That way you can see the conditions for yourself rather than relying on general statements.

Right from the hotel – the hiking trails start just a few steps away, and with the cable car up the Kitzbüheler Horn, high-level trails are quickly within reach too. The Wilder Kaiser forms the backdrop.

Yes, our Bike Depot is easy to reach from outside: past the carport opposite and down to the lower ground floor. There are plenty of charging points for e-bikes, and the room is locked in the evening.

Yes, in summer we work with Montes Ski & Bike Sport. There you can get mountain bikes and e-bikes, at reduced rates for hotel guests.

The OD Trails in Oberndorf are around 4.2 km away – approx. 15 minutes by bike or approx. 10 minutes by car. The Harschbichl Trail is right in St. Johann. You will find information about the trails on our summer page.

The Panorama Badewelt has a large indoor area with a swimming pool and giant slide, and admission is included for you. On top of that, there are the sauna and infrared cabin in the hotel and destinations for excursions in the Kitzbüheler Alpen. On rainy days, our hotel TV also gives you additional tips.

Yes, in summer there is the gondola bonus for stays of three nights or more: with the St. Johann Card, you can ride the gondola up the Harschbichl and back down to the valley once free of charge.

Our local mountain, the Harschbichl, offers circular hiking trails, the Hornpark high ropes course, a mountain cart track, mountain bike trails, a skill park, an archery course, a via ferrata, tandem paragliding, mountain lakes, themed hiking trails and pushchair-friendly paths.

Yes, in fact at four locations in the region: in St. Johann in Tirol, Oberndorf, Kirchdorf and Erpfendorf.

Yes – three family room categories, the LOFT for up to six people, rooms with connecting doors and included admission to the Badewelt with its own children’s area all make it a great choice. Add to that the central location, which means you can manage without a car.

Yes. In summer, children up to 5 years stay with us free of charge, children aged 6 to 12 receive a 40 % reduction, those aged 13 to 15 a 30 % reduction and those aged 16 and over a 20 % reduction. In winter, children up to 2 years stay free of charge, and for children aged 3 to 5 you pay € 10,- per day. You will find all the details on our Prices page.

The Panorama Badewelt with its children’s area and two giant slides is included for hotel guests. There are also playgrounds, family-friendly hikes and destinations for excursions in the Kitzbüheler Alpen.

The Family Room Kitzblick is designed for up to five people, the Family Room Kalkstein for up to four and the LOFT 6380 for up to six. The Standard Double Room and Double Room Kitzbüheler Horn can be booked as multi-bed rooms.

Yes – every room has a desk, Wi-Fi and telephone, the lobby can be used for working, and the railway station is within walking distance. For longer stays, please feel free to contact us.

The lobby and bar are available for you to work in. The building next door is also home to the “Weltraum”: there you can rent desks, private offices and conference rooms by the day, with full infrastructure provided. We will be happy to put you in touch.

Yes, simply provide the billing details when you book or at the latest when you check in.

No. As much as we love welcoming all our guests – unfortunately our hotel is not set up to accommodate pets. We kindly ask for your understanding.

No, the hotel is non-smoking. Smoking areas are available in front of the hotel and by the entrance to Michi’s Bar.

The password is in our hotel information and can also be found in your room. Wi-Fi is free to use throughout the hotel.

Because, with the Austrian Ecolabel and the EU Ecolabel, we have committed ourselves to using water, energy and cleaning products responsibly. If you need fresh towels in between, just let us know.

We hold the government-awarded Austrian Ecolabel and the EU Ecolabel and source our electricity from renewable energy. Both are tied to specific, verified requirements – from the cleaning schedule to procurement.

Yes, we operate a 150 m² photovoltaic system, which allows us to generate most of our electricity from the power of the sun.

Yes, with the 360° tour you can take a virtual walk through the lobby, rooms and wellness area. There is also a photo gallery and videos.

The family – Michael, Moni, Max and Felix – together with their team. A family business, not a chain hotel: whenever you need something, you speak to the people who actually run the place.